Most frequent questions and answers
HOW WE USE YOUR INFORMATION
1. INFORMATION COLLECTION & USE
The bizProWeb Service requires a login in order to provide you with a personalized account. During our account registration process, we will collect an email address, your first and last name, and a password from you. You must provide all of this information in order to obtain an account. After completing our registration form, you will receive a welcome email describing your new bizProWeb account, and how to access that account. You may, at your option, also store your social media credentials as part of your account with our Service.
Communications with bizProWeb
If you choose to continue service with bizProWeb via a paid account, bizProWeb will collect the following personally identifiable information from you: credit card number, credit card expiration date, and zip code, and keep this information on file in our secure server in order to process your recurring invoices. You may, at your option, also provide your company name, full billing address and phone number. This information is used to verify credit card authenticity, and process payments as per your applicable service agreement. Upon discontinuation of bizProWeb service, your credit card information will be destroyed on our billing system. If we are unable to process your subscription for a given month, this information, along with your account information, may be used to contact you.
Third Party Payment Processors
bizProWeb provides a number of tools that will allow you to promote your website (or articles on your website) over email. Email addresses entered into these forms are not stored in our database, but may be stored in our system logs in text format to assist us in tracking down abusive users (users flooding the system), or using these tools for spamming. We will never contact addresses logged in this manner. The email sent through any of these mechanisms is a one time email only.
When accessing web pages on the Website, bizProWeb may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any personally identifiable information.
Comments and User Content Posted to the Website
If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.
The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.
2. USES OF INFORMATION
bizProWeb collects the aforementioned personally identifiable information in order to provide you with a service that allows you to maintain an online presence. Various features in our Website management system will, at your discretion, display your name, or adjust the date and time of events based on your locale. The bizProWeb Website Manager interface will always give you an option before any piece of your personally identifiable information is presented on your website, and situations where information will be published is made clear in various spots in the interface (for example, your name is tied to welcome emails you send out from our system, and notice of this is given to you within the interface for that tool).
bizProWeb also uses information collected through its Service to send out notifications regarding service related issues (such as maintenance periods, billing problems, account expirations, and other items that may impact service). We do not send contact information unless the matter is deemed urgent, and most communication will occur through your bizProWeb Website Manager interface. We also may use and disclose your information to our third party service providers in order to send you messages regarding new services or other products from bizProWeb.
Information collected through our service logs is used only to identify potential cases of abuse and establish statistical information regarding Website traffic. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
3. INFORMATION SECURITY
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including bizProWeb, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
If you have any questions about security on the Website, you can send us a customer care request.
4. ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
All information that bizProWeb stores related to your account, including any subscription billing information, is accessible through your bizProWeb Website Manager interface. You may use this interface to correct, update or delete your information at any time, and we encourage you to keep this information up to date so that your customer service requests and billing processes operate efficiently. We will respond to your request to access within 5 business days.
To remove your personally identifiable information from our system, submit your account for deactivation. Your personal information will be removed immediately, though your actual login name will remain reserved on our system until re-collection. If you wish to only remove your billing subscription information, cancel your paid account. Both of these removals can be accessed through your bizProWeb Website Manager interface.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. COMMUNICATIONS FROM SLI STUDIOS WEB DEVELOPMENT, LLC, (d.b.a. bizProWeb)
We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
With your permission, we may also send you messages from time to time about new features or services that we will offer to our users. You may opt-out of these communications at any time by clicking on the link at the bottom of our communications to you, or by changing your preferences in your profile as further described below.
Upon issuing a customer support request to bizProWeb, we may use your information and email address to contact you regarding your inquiry.
Only non-promotional service announcements, as described above, will be issued without prior authorization. If you do not want to receive promotional announcements from bizProWeb about new products or services, you may contact us and we will not send you further promotional announcements.
Upon deactivating your bizProWeb account, you will receive no further communication from us (service announcements included).
6. INFORMATION SHARING AND DISCLOSURE
Aggregate Information (non-personally identifiable)
We DO NOT share aggregated demographic information about our user base with our marketing partners. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help us to analyze our user base to improve the Service.
Other than as described herein, we do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of bizProWeb, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
7. LOG FILES
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer websites, to track users’ movements around websites and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.